bajebip Privacy Policy

2 Information We Collect

bajebip may collect the following types of information:

• Registration Information: Full name, email address, mobile number, date of birth, and residential address.
• Identity Verification Information: National ID (NID) or passport details — as part of the KYC process.
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers; transaction history; and deposit and withdrawal details.
• Gaming Activity Information: Betting history, win/loss records, play time, and preferred game categories.
• Technical Information: IP address, device type, browser information, operating system, and session duration.
• Communication Information: Records of your interactions with us via live chat or email.

3 How We Collect Information

We collect information in the following ways:

• Direct Collection: When you create an account, fill out a form, or contact us.
• Automatic Collection: Through cookies and similar technologies while you use our platform.
• From Third Parties: Relevant information from identity verification services and payment processors.

4 How We Use Your Information

bajebip uses collected information for the following legitimate purposes:

• To create, manage, and verify your account.
• To process deposits, withdrawals, and other financial transactions.
• To manage bonuses, promotions, and VIP rewards.
• To prevent fraud, money laundering, and other illegal activities.
• To implement responsible gaming policies and identify problematic gaming behavior.
• To provide customer support via 24/7 live chat and email.
• To improve platform performance and user experience.
• To meet applicable legal and regulatory obligations.
• Subject to your consent, to inform you about special offers and updates.

5 Legal Basis for Processing Information

We process your personal information on the following legal bases:

• Contract Performance: Processing information necessary to provide our services.
• Legal Obligation: Meeting KYC, AML, and other regulatory requirements.
• Legitimate Interests: Preventing fraud, ensuring security, and improving services.
• Consent: In cases where you have given explicit consent, such as for marketing communications.

6 Marketing and Communications

Subject to your consent, we may inform you by email about new bonuses, promotions, and updates. You can opt out of such communications at any time — either from your account settings or by emailing [email protected].

We will never sell or rent your information to third parties for marketing purposes without your consent.

7 When We Share Information

bajebip generally does not share your personal information with third parties. However, sharing may occur in the following limited circumstances:

• Service Providers: Payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and technical service providers — who operate solely according to our instructions and within the limits of this Policy.
• Legal Obligation: When disclosure is required by law, court order, or demand from a government authority.
• Security and Fraud Prevention: To assist in investigating fraud, money laundering, or other illegal activity.
• Business Transfer: If bajebip undergoes a merger, acquisition, or asset sale, your information may be transferred — however, the new entity will also be required to comply with the terms of this Policy.

8 International Data Transfers

In some cases, your information may be stored or processed on servers located outside Bangladesh. For such transfers, we ensure that appropriate safeguards are in place and that your information remains protected in accordance with the standards of this Policy.

9 Security Measures

bajebip has implemented industry-standard technical and organizational measures to ensure the security of your personal information:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
• Encrypted Storage: Sensitive information is stored in encrypted form.
• Access Controls: Only authorized personnel have access to your information.
• Security Audits: Regular security testing and assessments are conducted.
• Firewall Protection: Advanced firewall systems are in place to prevent unauthorized access.

10 Password and Account Security

Your account password is stored in hashed form — bajebip staff can never view your password. We strongly recommend:

• Use a strong, unique password that you have not used anywhere else.
• Never share your login credentials with anyone.
• If you notice any suspicious activity, notify our support team immediately.
• Always log out after logging in from a public or shared device.

11 Steps in the Event of a Data Breach

In the event of a data breach, bajebip will take immediate action and notify affected users in a timely manner in accordance with applicable law. We will transparently provide information about the nature of the incident, the potential impact, and the steps we have taken in response.

12 Use of Cookies

The bajebip.lat website uses various types of cookies. A breakdown by type is provided below:

• Essential Cookies: Indispensable for the core operation of the website. They maintain user sessions and ensure security.
• Functionality Cookies: Used to remember your preferences (such as language selection) and to provide a personalized experience.
• Analytics Cookies: Collect statistics about website usage, which help us improve our services.
• Security Cookies: Used to detect and prevent fraudulent activity.

You can manage cookies by changing your browser settings. However, disabling certain essential cookies may affect the functionality of the website.

13 Your Rights Regarding Your Information

As a user of bajebip, you have the following rights over your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request that incorrect or incomplete information be updated.
• Right to Erasure: The right to request deletion of your information in certain circumstances — however, some information may need to be retained due to legal or regulatory obligations.
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to processing carried out on the basis of legitimate interests.
• Withdrawal of Consent: The right to withdraw consent at any time for consent-based processing.

To exercise these rights, email [email protected]. We will respond to your request within 30 business days.

14 Data Retention Period

bajebip retains your personal information for as long as:

• Your account is active and the information is needed to provide services.
• It is required to be retained to meet legal or regulatory obligations (generally up to five years for AML purposes).
• It is needed to establish, pursue, or defend legal claims.

After an account is closed, we will no longer actively use your information beyond what is required by legal obligation.

15 Protection of Minors

bajebip is for users aged 21 and above only. We do not knowingly collect personal information from minors. An age verification process is carried out at the time of registration.

If we become aware that information from a minor has been inadvertently collected, we will immediately close that account and delete the relevant information.

16 Policy Change Process

bajebip may update this privacy policy from time to time — due to the launch of new services, legal changes, or improvements to our data practices. For any significant changes, we will:

• Publish the updated policy on this page.
• Indicate the date of the changes.
• Notify you directly by email in the case of significant changes.

If you continue to use our services after changes have been made, you will be considered to have agreed to the terms of the updated policy. We recommend that you review this page regularly.

17 Third-Party Websites and Services

If our platform contains links to third-party websites, bajebip is not responsible for the privacy practices of those sites. We recommend that you review the privacy policy of each site separately.

Game providers (such as Pragmatic Play, PG Soft, JILI, Spribe) are governed by their own privacy policies. When you play games through our platform, your data is handled in accordance with our policy.